Time on site tells you someone stayed, not that they’re close to buying. A shopper who spends eight minutes on your store might be a ready buyer comparing two models — or someone lost, confused, or reading a blog post with no intent to purchase at all. And some of your best buyers move fast: […]
Category Archives: High-Intent Visitor Recovery
When the same shopper compares products more than once — bouncing between two jackets, lining up three coffee machines, returning the next day to weigh the same pair again — they’re not browsing. They’re deciding. Repeated comparison is one of the strongest buying-intent signals you can read from on-site behavior, stronger than a single long […]
Because they’ve already decided they want what you sell — what’s holding them back is a question, not a price. A high-intent visitor is someone whose behavior says “I’m close”: they compared two models, read your returns policy, checked whether it ships in time, opened chat, viewed the same product four times. That person isn’t […]
The actions that reveal a visitor is close to buying are the ones that only make sense if they’ve already decided they want the product and are now clearing the last practical hurdles. In rough order of strength: starting or nearly starting checkout, checking product availability or stock, using a size guide, reading the shipping […]
The short answer: match the channel to how urgent and how personal the behavior is. Email is your default — it carries detail, costs nothing per send, and suits any behavior that isn’t time-critical: browse abandonment, a viewed product, a returning researcher. SMS is for the small set of moments that are both urgent and […]
Send them a short, specific message that confirms the thing they were worried about: the item is here, it’s ready, and here’s how fast it reaches them. Someone who checked availability — clicked “in stock,” looked up store pickup, opened the delivery estimate, or tapped a size to see if it was there — was […]
Send them the deciding fact, not a discount. When someone lines up two of your products side by side — or bounces between two product pages three or four times in a session — they’ve already decided they want the category. What’s stopping them is a single unanswered question: which one is right for me? […]
You built the segment. Visitors who viewed a product a few times, added to cart, opened the shipping page — whatever combination you decided signals real buying intent. Now the only question that matters: is it earning more than it costs? Measure five things. Whether the segment converts better than your baseline traffic, the revenue […]
When a shopper opens your shipping or delivery page and then leaves without checking out, treat it as a specific, answerable objection — not a lost cause. They didn’t wander off bored. They went looking for a number or a date, found something they didn’t like or couldn’t confirm, and stalled. The right move is […]
When someone lands on your checkout page but never begins entering their details, treat it as one of the strongest buying signals your store produces — and respond fast, but not with a coupon. This shopper walked all the way to the till, then hesitated. Your job is to remove whatever stopped them: an unexpected […]